Support
Questions before
you carry the fire.
Clear answers for ODUN model choice, preorder, accessories, safe outdoor use, shipping, and support.
Which ODUN model should I choose?
Choose ODUN if you want the original full-size painted 430 stainless steel model for base-camp, backyard, family, or vanlife use. Choose ODUN LS if you want the same full-size format in 304 stainless steel. Choose ODUN S if you want the compact 304 stainless steel model with one 750 ml water tank and an included carry bag.
How does preorder work?
Preorders are paid in full at checkout to reserve your place in the next production batch. You will receive a confirmation and production updates by email.
When will my preorder ship?
Estimated shipping is in 8–10 weeks. We will share production and fulfillment updates by email. If the estimate changes, CALINFI will provide an updated timeline and the cancellation or refund options required by the applicable policy.
Where do you ship for the first paid preorder launch?
The first paid preorder launch is planned for the contiguous 48 U.S. states only. Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, APO/FPO addresses, and Canada are not included in the first launch scope.
How much is shipping?
Shipping is calculated at checkout. Launch orders in the contiguous 48 states are planned with subsidized standard shipping; final available options are shown during checkout.
Can I cancel my preorder?
Yes. You can cancel your full-payment preorder for a full refund until your shipping label is created.
Can I return my order after delivery?
Unused products may be returned within 14 days of delivery. For change-of-mind returns, the customer is responsible for return shipping.
What if my order arrives damaged or defective?
Contact CALINFI within 14 days of delivery with your order number, photos or video of the issue, and packaging photos. Depending on the issue, CALINFI may provide a replacement part, exchange, or refund.
What warranty is included?
CALINFI products are covered by a 1-year limited warranty against eligible manufacturing defects in materials and workmanship. Proof of purchase or order number is required for warranty claims.
Can ODUN be used indoors or inside a tent?
No. ODUN is a real wood-burning outdoor appliance. Do not use it indoors. Any shelter-adjacent use requires a stove-compatible setup, correct chimney routing, ventilation, fireproof clearance, and carbon monoxide precautions.
Which accessories fit my model?
Accessory compatibility depends on the ODUN model. ODUN and ODUN LS share full-size accessories. ODUN S uses small-model length variants for the straight pipe and spark arrestor. All current ODUN stove models use an 8 cm / 80 mm pipe diameter. The cast iron grill fits ODUN and ODUN LS, not ODUN S.
Are taxes, duties, and shipping included?
Shipping and applicable sales tax are calculated at checkout when available. Eligible U.S. preorder orders are intended to ship domestically from a U.S. fulfillment warehouse after the batch is ready, so no import duties should be due at delivery for eligible U.S. orders.
How can I contact CALINFI?
Email hello@calinfi.com or use the Contact page. For product support, include your order number, product model, photos if relevant, and a short description of the issue.